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The WhatsApp-first business platform


Reply faster. Follow up smarter. Grow your business.

Talk to Our Team

Built for growing businesses, sales teams, customer support teams and agencies.

app.flashreply.io

Team inbox

3 open

Arjun Mehta

Thanks, got the quote

Neha Kapoor

Can we do Saturday?

Kabir Singh

Sent the documents

Priya Sharma

Unassigned
Reply to Priya…

Built around the way real businesses talk to customers

E-commerce & D2CRetail & FashionReal EstateEducation & TrainingHealthcare & ClinicsTravel & HospitalityAutomotiveProfessional ServicesAgenciesRestaurants & Food BusinessesHome & Field ServicesB2B & WholesaleFinance & InsuranceFitness & WellnessLogistics & DeliveryEvents & Venues

The problem

Your Customers Are Messaging. Is Your Business Keeping Up?

  1. 1

    A customer asks for the price. Nobody responds.

  2. 2

    A sales lead comes from an ad. The conversation gets buried.

  3. 3

    Two team members reply to the same customer, while another enquiry goes unanswered.

  4. 4

    A promising buyer says, “I'll think about it.” Nobody follows up.

  5. 5

    Your customer information lives in spreadsheets, while conversations live somewhere else.

Your business is growing, but your communication process isn't.

Monday, 9 June

9:41

Priya Sharma

3h ago

Hi, what's the price for the 2BHK?

No reply

+91 98•• ••• 214

Yesterday

Saw your ad — is this still available?

Buried under 47 chats

Arjun Mehta

41m ago

Wait, which quote is the right one?

2 people replied

Neha Kapoor

6 days ago

Looks good. I'll think about it.

No follow-up

Rahul Verma

12m ago

I already shared my details last week…

Details in a spreadsheet

0 unanswered

03:12:07

FlashReply is being built to change that.

Six Problems FlashReply Is Designed to Solve

Priya Sharma

Unassigned

Arjun Mehta

Unassigned

Neha Kapoor

Unassigned

01

Missed Messages, Missed Opportunities

Bring customer enquiries into an organized workspace so your team can see what needs attention and who is responsible.

Do you deliver to Indiranagar?

02

Slow Responses That Cost You Leads

Use automated replies, smart routing and AI assistance to reduce delays and keep conversations moving.

Arjun Mehta

2 people replying

03

Too Many Chats, Not Enough Team Coordination

Give your team shared visibility, conversation ownership, internal notes and smooth handovers.

New
Qualified
Proposal
Won

04

Leads That Disappear After the First Conversation

Track enquiries, sales stages, reminders and follow-ups without losing the context of the original chat.

New messageTag leadCreate taskNotify team

05

Repetitive Work That Slows Everyone Down

Automate routine tasks, customer updates, lead qualification and actions across connected business tools.

Campaign sent
Conversations
Leads
Sales

06

Marketing Without Clear Business Outcomes

Connect campaigns to conversations, customer actions, sales activity and measurable results.

Product introduction

One Platform. Your Entire Customer Journey.

From the first message to the final sale — and every conversation afterward.

FlashReply brings together the tools your business needs to communicate, convert and support customers on WhatsApp.

Stage 01 · Capture

Capture Every Opportunity

Organize enquiries from WhatsApp, advertisements, forms, websites and connected sources.

Priya · New enquiry

app.flashreply.io

Team inbox

Priya Sharma

Hi! Saw your ad. Is the 2BHK in Wakad…

1
WhatsApp From: Summer ad

Arjun Mehta

Thanks, got the quote.

Neha Kapoor

Can we do Saturday instead?

Kabir Singh

Sent the documents.

  • Capture Every Opportunity: Organize enquiries from WhatsApp, advertisements, forms, websites and connected sources.
  • Have Better Conversations: Respond from a shared team inbox with customer details, conversation history and collaboration tools in one place.
  • Automate the Repetitive Work: Create chatbots, follow-up sequences and connected workflows for routine business activities.
  • Turn Enquiries Into Sales: Move leads through a sales pipeline, assign tasks, schedule follow-ups and track progress.
  • Build Lasting Customer Relationships: Keep customers informed, provide timely support and create personalized experiences throughout their journey.

Main features

Everything Your Business Needs to Work Smarter on WhatsApp

Fourteen capabilities in five groups. Pick one to watch it work.

One inbox. Your whole team. Every conversation accounted for.

Give sales and support teams a shared space to manage customer conversations.

Assign chats, organize enquiries, add internal notes, collaborate with teammates and keep customer context accessible.

No more wondering who replied, who owns the lead or which customer is still waiting.

Explore Team Inbox

Your customer relationships deserve more than a contact list.

Keep customer information, conversation history, lead status, sales activity, notes and follow-up tasks connected.

Know who your customers are, what they need, what they've asked for and what should happen next.

Explore WhatsApp CRM

Give everyone the context they need — and the access they should have.

Organize team members, assign responsibilities, manage workspaces and configure permissions.

Whether you're a small sales team or an agency managing clients, work with clearer ownership and accountability.

Explore Team Management

01 / 14

app.flashreply.io

Team inbox

3 open

Arjun Mehta

Thanks, got the quote

Neha Kapoor

Can we do Saturday?

Kabir Singh

Sent the documents

Priya Sharma

Unassigned
Reply to Priya…

FlashBot AIIn development

Meet FlashBot. Your Business AI Assistant.

Your customers don't stop asking questions when your team is busy.

FlashBot is being developed to help businesses handle routine customer enquiries, support sales conversations and reduce repetitive work.

Discover FlashBot AI

Kabir Singh

WhatsApp · 23:48

FlashBot on
Does the Pro plan include installation?
A person can take over at any time

Understood

Requirement

Timeline

Budget

Buying intent—

Summary

Hand over to Aisha

What FlashBot Is Designed to Help With

Answer Questions

Use approved business knowledge to help answer common customer queries.

Qualify Leads

Collect information such as requirements, preferences, budgets and purchase intent.

Assist Your Sales Team

Suggest responses, summarize discussions and identify useful next steps.

Support Existing Customers

Help with routine questions, order enquiries and supported account workflows.

Work With Your Tools

Use configured integrations to retrieve authorized information or request permitted business actions.

Know When to Hand Over

Escalate conversations to people when the question, situation or customer needs human assistance.

AI Should Support Your Team, Not Disconnect You From Your Customers.

WhatsApp connection options

Your Business. Your WhatsApp Connection.

Businesses have different communication requirements. FlashReply is being designed around flexible connection options, with capabilities and availability clearly identified.

WhatsApp › Linked devicesUnofficial connection

Option 1

Connected Device

For businesses exploring linked-device WhatsApp connectivity.

Connect through a supported QR-linked session for messaging capabilities that the chosen integration can provide.

This connection method relies on unofficial WhatsApp Web technology. It is not an official Meta Business API integration and may carry account restrictions, interruptions and feature limitations.

order_update

Template

Approved

appointment_reminder

Template

In review

Customer service window

Conversation

Open
Official API connection

Option 2

Official WhatsApp Business Platform

For businesses that want official API-based customer communication.

Use supported Meta Business Platform capabilities, such as approved templates, customer service messaging, interactive experiences and eligible business integrations.

Setup, messaging charges and available functions depend on Meta requirements and account eligibility.

Compare Connection Options

Available connection methods, limitations and eligibility will be confirmed during onboarding.

Sales & customer journey

From “Hi, I'm Interested” to Your Next Customer.

01 · Capture

Hi, I'm interested in the weekend batch

From: Weekend batch ad

Capture

  1. 1

    A Customer Reaches Out

    A customer messages your business through WhatsApp or a connected lead-generation source.

  2. 2

    FlashReply Organizes the Conversation

    The enquiry is linked to customer details and directed to the right team or automation.

  3. 3

    The Conversation Moves Forward

    Your team or configured assistant responds, answers questions and captures important information.

  4. 4

    A Sales Opportunity Takes Shape

    Create a lead, assign an owner, update the sales pipeline and plan the next action.

  5. 5

    Follow-Ups Don't Depend on Memory

    Reminders and permitted automated journeys help keep your customer process moving.

  6. 6

    Your Team Learns and Improves

    Use conversation and sales data to understand how enquiries progress and where improvements are needed.

See how it works

One connected journey. From first interest to lasting customer relationships.

Industry solutions

Different Businesses. Different Challenges. One Connected Platform.

Whatever you sell or the service you provide, customer communication should help your business move forward.

E-commerce & D2C

Answer product questions, manage order enquiries, help with checkout recovery and keep shoppers updated.

See all E-commerce & D2C workflows

FlashReply· Product discovery

  1. Shopper asks about a product
  2. Catalog item shared in chat
  3. Size and stock confirmed
  4. Checkout link sent
  • E-commerce & D2C: Answer product questions, manage order enquiries, help with checkout recovery and keep shoppers updated.
  • Retail & Fashion: Share product information, handle availability enquiries, promote new collections and reconnect with interested shoppers.
  • Real Estate: Capture property enquiries, qualify buyers, coordinate site visits and manage broker or agent follow-ups.
  • Education & Training: Handle admissions enquiries, explain courses, schedule counselling and communicate enrollment updates.
  • Healthcare & Clinics: Support appointment enquiries, scheduling and appropriate administrative communication, subject to applicable privacy and messaging requirements.
  • Travel & Hospitality: Respond to booking enquiries, share itineraries, coordinate reservations and help guests throughout their journey.
  • Automotive: Handle vehicle enquiries, arrange test drives, track sales opportunities and send eligible service reminders.
  • Professional Services: Organize client enquiries, consultations, quotations, appointments and ongoing communication.
  • Agencies: Manage conversations, client workspaces, lead operations and communication workflows across multiple business accounts.
  • Restaurants & Food Businesses: Respond to reservation enquiries, menu questions, order updates and customer feedback.
  • Home & Field Services: Turn incoming service requests into organized appointments, technician assignments and customer updates.
  • B2B & Wholesale: Manage product enquiries, quotations, distributor conversations, account follow-ups and order coordination.
Explore All Industries

Who FlashReply is for

Built for the People Behind Every Customer Conversation.

Business Owners

Business Owners

Get better visibility into what your team is handling, which leads need attention and how customer enquiries are progressing.

FlashReply for business owners

Conversations · last 7 days

All teams

0m 12s

Avg. first response

0

Open conversations

0

New leads

Lead progress

By day

Integrations

Keep Using the Tools Your Business Already Knows.

Your communication platform shouldn't force you to rebuild your entire technology stack.

FlashReply's integration roadmap includes connections with widely used business software.

Row added

On the integration roadmap

Planned

Spreadsheets

  • Google Sheets
  • Microsoft Excel
  • Airtable

CRM

  • HubSpot
  • Zoho CRM
  • Salesforce
  • Pipedrive

E-commerce

  • Shopify
  • WooCommerce

Payments

  • Razorpay
  • Stripe

Scheduling

  • Google Calendar
  • Microsoft 365

Automation

  • Webhooks
  • APIs
  • Zapier
  • Make

Business Systems

  • Custom applications
  • External APIs

These are planned or candidate integrations. Individual integration availability will be shown when supported and tested.

Explore the Integration Roadmap

Why FlashReply

More Than Quick Replies. A Better Way to Run Customer Conversations.

01 / 05

Your Conversations Stay Connected to Your Business

Give customer chats meaningful context through leads, deals, tasks and related business information.

Chat

Lead
Deal
Task
Note
02 / 05

Your Team Works With Greater Clarity

Make conversation ownership visible and bring internal collaboration closer to the customer.

Team inbox

3 unassigned

Priya Sharma

What's the price?

Aisha

Arjun Mehta

Which quote is right?

Rohan

Neha Kapoor

Can we do Saturday?

Meera
03 / 05

Your Follow-Ups Become More Consistent

Build repeatable customer journeys instead of depending entirely on manual reminders.

Welcome

Queued

Reminder

Queued

Follow-up

Queued

Check-in

Queued

Day 0
Day 2
Day 5
Day 30

Runs the same way for every customer

04 / 05

Your Automation Fits Your Process

Create workflows around the way your business operates rather than forcing every customer into the same script.

When a lead replies
Does the budget fit?

Assign to Sales

Owner notified

Remind in 3 days

Follow-up queued

05 / 05

Your Platform Can Grow With Your Needs

Start with communication management and expand into CRM, automation, campaigns, AI and integrations as supported.

Team inboxCRMAutomationFlashBot AIIntegrations

Pricing

Choose a Plan That Fits the Way You Work.

Whether you're organizing your first customer inbox or building connected communication workflows across a growing team, FlashReply is designed for different levels of business complexity.

Starter

For small businesses organizing daily customer communication.

PricingTo be announced
  • Shared inbox
  • Contact records
  • Quick replies & labels
Join Starter Early Access

Growth

For growing teams

For teams that need sales management, collaboration and automation.

PricingTo be announced
  • Everything in Starter
  • Leads & sales pipeline
  • Follow-up workflows
Explore Growth

Business

For companies managing advanced workflows, multiple team members and integrations.

PricingTo be announced
  • Everything in Growth
  • FlashBot AI & integrations
  • Reporting
Discuss Business Plans

Agency & Enterprise

For organizations requiring multiple workspaces, higher capacity and tailored operational requirements.

PricingTo be announced
  • Multiple workspaces
  • Advanced permissions
  • Tailored requirements
Contact Sales

Pricing and package availability will be announced as plans are finalized. WhatsApp provider charges and applicable third-party service fees may be separate.

Get Pricing UpdatesDiscuss Your Requirements

FAQ

Frequently Asked Questions

Straight answers about what FlashReply is designed to do, and what depends on your connection method.

FlashReply is a WhatsApp-first customer communication and business automation platform being developed to connect conversations, contacts, CRM, campaigns, chatbots, AI assistance and integrations.

No. Chatbot functionality is one part of the broader product. FlashReply is designed to help businesses manage the complete customer communication journey, including human conversations, sales opportunities and business workflows.

A shared team inbox is a core planned feature. Supported connected numbers can be assigned to authorized team members with configurable conversation ownership and permissions.

Real two-way messaging is a central product requirement. Actual availability depends on the selected connection, completed setup, supported provider functions and launch status.

Not necessarily for every proposed connection mode. FlashReply is being designed to distinguish unofficial linked-device connectivity from the official WhatsApp Business Platform. Each has different requirements, risks and limitations.

Eligibility depends on the number's current setup and the selected connection method. FlashReply will provide connection-specific guidance and requirements.

The campaign system is intended for relevant, permission-based business messaging. Availability, message limits and template requirements depend on the connection method and applicable WhatsApp policies.

FlashReply cannot guarantee that a WhatsApp number will never be restricted. Businesses must follow applicable platform rules, consent requirements and messaging policies. Unofficial connections carry additional risks.

Follow-up workflows are a core planned capability. Messages can be configured around customer events and business rules, subject to consent and the chosen connection's restrictions.

FlashBot is being developed for business-specific conversational assistance, including routine support, lead qualification and authorized workflow actions. Human escalation remains an important part of the experience.

Connecting external business software is part of the product roadmap. Specific connectors will be listed as they become available.

FlashReply's commerce roadmap includes supported payment links and transaction workflows. Native in-chat payment experiences depend on provider, country and account eligibility.

Multi-number workspace management is part of the planned platform. Actual connection and capacity limits will depend on the service plan and provider capabilities.

FlashReply is being designed for a wide range of sales, support and service-based use cases. Some regulated industries or communications may face additional legal and platform restrictions.

FlashReply is preparing its product offering. Join early access or contact the team for the latest availability of specific features and connection options.

Your Next Customer Conversation Could Be Your Next Big Opportunity.

Don't let disorganized conversations, delayed responses and missed follow-ups hold your business back. Bring your team, leads, customer communication and business processes closer together with FlashReply.

Less chasing. More conversations that move forward.

Join FlashReply Early AccessTalk to Our Team

Tell us about your business and the WhatsApp workflows you want to improve.