01
Organize by team
Group members into sales, support or any structure you use.
Team Management
Configure teams, roles, assignments, internal notes and accountability as customer communication grows.
Workspace
Northwind Realty
AllSalesSupport
MemberRoleOpen chats
The problem
Why teams need it
As the team grows, so does the guessing: who should answer, who can see what, and who is responsible when a customer is left waiting.
Who it's for
- Business owners
- Team leads
- Agencies with client workspaces
What you can do
What Team Management helps your team accomplish
02
Set roles and access
Decide who can view, reply, assign and configure.
03
Separate workspaces
Keep brands, branches or clients apart.
04
See accountability
Understand workloads and who owns what.
A realistic example
How it plays out
An illustrative scenario showing how the pieces are designed to fit together.
Onboarding a new agent
- 1
You invite a teammate and add them to Support.
- 2
Their role lets them reply and add notes, but not change settings.
- 3
New support chats are assigned in rotation.
- 4
The team lead sees open conversations per person.
Availability & limits
What to know before you rely on it
FlashReply is preparing its product offering. We'd rather be clear about limits than promise everything.
- Seat and workspace limits will depend on the plan.
- Advanced permissions are planned for higher tiers.
Feature availability depends on your connection method, plan and launch status. We'll confirm what applies to you during onboarding.
Works with
FAQ
Team Management — questions, answered
Straight answers about what FlashReply is designed to do, and what depends on your connection method.
Multi-number workspace management is part of the planned platform. Limits will depend on the plan and provider capabilities.
Client workspaces are designed to keep customer records and conversations apart between businesses.
Role-based access is part of the design. Exact permission options will be confirmed at launch.
See how Team Management could work for your team.
Tell us about your business and the WhatsApp workflows you want to improve. We'll share what's available today and what's coming.
Tell us about your business and the WhatsApp workflows you want to improve.