01
Give every chat an owner
Assign conversations to a person or team so responsibility is always visible.
Team Inbox
Stop juggling conversations. Assign chats, collaborate with teammates, keep customer context and give every enquiry an owner.
app.flashreply.io
Team inbox
3 openArjun Mehta
Thanks, got the quote
Neha Kapoor
Can we do Saturday?
Kabir Singh
Sent the documents
Priya Sharma
UnassignedReply to Priya…
The problem
Why teams need it
When one phone holds every chat, nobody can see who replied, who owns the lead, or which customer is still waiting. Enquiries get answered twice — or not at all.
Who it's for
- Sales teams sharing one number
- Support desks with shifts
- Owners who need visibility
What you can do
What Team Inbox helps your team accomplish
02
Collaborate without forwarding
Add internal notes and mention teammates beside the customer conversation.
03
See who is still waiting
Filter by unassigned, open and pending so nothing sits unanswered.
04
Hand over with context
Pass a conversation on with its history, notes and customer details attached.
A realistic example
How it plays out
An illustrative scenario showing how the pieces are designed to fit together.
A pricing enquiry on a busy afternoon
- 1
A customer asks for a quote on your business number.
- 2
The chat appears in the shared inbox as Unassigned.
- 3
A sales agent picks it up and leaves a note for the manager.
- 4
The customer gets one clear reply — and the chat shows who owns it.
Availability & limits
What to know before you rely on it
FlashReply is preparing its product offering. We'd rather be clear about limits than promise everything.
- Multi-agent access depends on the connection method you choose.
- Available inbox features will be confirmed for each connection during onboarding.
Feature availability depends on your connection method, plan and launch status. We'll confirm what applies to you during onboarding.
Works with
FAQ
Team Inbox — questions, answered
Straight answers about what FlashReply is designed to do, and what depends on your connection method.
A shared team inbox is a core planned feature. Supported connected numbers can be assigned to authorized team members with configurable ownership and permissions.
No. Internal notes are designed to stay inside your workspace and are never sent to the customer.
The inbox is designed around ownership and status, so unassigned and waiting conversations are easy to find.
See how Team Inbox could work for your team.
Tell us about your business and the WhatsApp workflows you want to improve. We'll share what's available today and what's coming.
Tell us about your business and the WhatsApp workflows you want to improve.