01
Start from an event
Trigger on a new message, a lead update, a campaign reply or a connected system.
Workflow Automation
Connect messages, CRM activity, conditions, delays, notifications and external services into repeatable workflows.
Trigger
New WhatsApp message
From any connected number
If condition
Message contains “price”
messagecontainsprice
If trueIf false
Send message
Share the price list
Wait
24 hours, if no reply
then send a permitted follow-up
Assign
Route to Sales team
The problem
Why teams need it
Follow-ups depend on memory. Updates get copied between tools by hand. The process works on a quiet day and breaks on a busy one.
Who it's for
- Operations teams
- Sales managers
- Marketing teams
What you can do
What Workflow Automation helps your team accomplish
02
Branch on your rules
Use conditions and delays so each customer gets the right next step.
03
Act across tools
Send a reply, create a task, notify a teammate or update a record.
04
Repeat it reliably
Turn a process that lives in someone's head into one that runs every time.
A realistic example
How it plays out
An illustrative scenario showing how the pieces are designed to fit together.
A new lead from an ad
- 1
A click-to-WhatsApp enquiry arrives.
- 2
The workflow tags the source and asks two qualifying questions.
- 3
If the budget matches, the lead is assigned and the owner is notified.
- 4
If there's no reply in 24 hours, a permitted follow-up is sent.
Availability & limits
What to know before you rely on it
FlashReply is preparing its product offering. We'd rather be clear about limits than promise everything.
- Automated messages are subject to consent and the chosen connection's restrictions.
- Actions in external tools depend on connector availability.
Feature availability depends on your connection method, plan and launch status. We'll confirm what applies to you during onboarding.
Works with
FAQ
Workflow Automation — questions, answered
Straight answers about what FlashReply is designed to do, and what depends on your connection method.
Follow-up workflows are a core planned capability, configured around customer events and business rules, subject to consent and connection restrictions.
Workflows are designed to call supported integrations, webhooks and APIs as connectors become available.
Capacity will depend on the plan. Limits will be published with final pricing.
See how Workflow Automation could work for your team.
Tell us about your business and the WhatsApp workflows you want to improve. We'll share what's available today and what's coming.
Tell us about your business and the WhatsApp workflows you want to improve.