01
Share products in chat
Send catalog items and details where the question was asked.
Commerce
Bring product enquiries, orders and supported payment experiences closer to the conversation.
Loom & Co.
Business account
Is the linen jacket available in M?
Message
The problem
Why teams need it
A shopper asks about a product, gets an answer, and then has to leave the chat to find it, order it and pay. Many don't come back.
Who it's for
- E-commerce and D2C brands
- Retail stores
- Restaurants and food businesses
What you can do
What Commerce helps your team accomplish
02
Answer order questions
Bring order status and history into the conversation.
03
Send payment links
Share supported payment links without leaving the chat.
04
Follow the purchase
Keep shoppers updated through their purchase journey.
A realistic example
How it plays out
An illustrative scenario showing how the pieces are designed to fit together.
A size question that becomes an order
- 1
A shopper asks if a jacket is available in medium.
- 2
The agent shares the product card from the catalog.
- 3
An order summary and payment link are sent in chat.
- 4
The order update follows once payment is confirmed.
Availability & limits
What to know before you rely on it
FlashReply is preparing its product offering. We'd rather be clear about limits than promise everything.
- Catalog and order features depend on supported commerce connectors.
- Native in-chat payments depend on provider, country and account eligibility.
Feature availability depends on your connection method, plan and launch status. We'll confirm what applies to you during onboarding.
Works with
FAQ
Commerce — questions, answered
Straight answers about what FlashReply is designed to do, and what depends on your connection method.
The commerce roadmap includes supported payment links and transaction workflows. Native in-chat payment experiences depend on provider, country and account eligibility.
Shopify, WooCommerce and compatible storefronts are on the integration roadmap.
Checkout-recovery journeys are planned, subject to consent and the chosen connection's rules.
See how Commerce could work for your team.
Tell us about your business and the WhatsApp workflows you want to improve. We'll share what's available today and what's coming.
Tell us about your business and the WhatsApp workflows you want to improve.