01
Greet and route
Welcome customers and send them to the right team or flow.
Chatbots
Build conversational journeys for FAQs, enquiry capture, lead qualification and handovers without relying on manual responses for every routine question.
Bloom Studio
Automated assistant
Message
The problem
Why teams need it
Your team answers the same five questions all day. Meanwhile, the conversations that actually need a person wait in the queue.
Who it's for
- Support teams
- Clinics and service desks
- Stores with repeat questions
What you can do
What Chatbots helps your team accomplish
02
Answer the routine
Cover opening hours, pricing basics, order status and other frequent questions.
03
Capture the enquiry
Collect the details your team needs before a person joins.
04
Hand over cleanly
Pass the chat to a human with everything the customer already shared.
A realistic example
How it plays out
An illustrative scenario showing how the pieces are designed to fit together.
A booking enquiry after hours
- 1
A customer messages at 9pm asking about availability.
- 2
The chatbot offers options and collects name, service and preferred time.
- 3
The request is saved against the customer profile.
- 4
Your team confirms the booking first thing in the morning.
Availability & limits
What to know before you rely on it
FlashReply is preparing its product offering. We'd rather be clear about limits than promise everything.
- Interactive buttons and lists depend on the connection method and provider support.
- Automated customer service should always offer a clear path to a human.
Feature availability depends on your connection method, plan and launch status. We'll confirm what applies to you during onboarding.
Works with
FAQ
Chatbots — questions, answered
Straight answers about what FlashReply is designed to do, and what depends on your connection method.
The chatbot builder is being designed as a visual, no-code experience.
Conversations can be handed over to your team with the collected details attached.
Chatbots follow flows you design. FlashBot is the planned AI assistant that can answer more open questions using approved business knowledge.
See how Chatbots could work for your team.
Tell us about your business and the WhatsApp workflows you want to improve. We'll share what's available today and what's coming.
Tell us about your business and the WhatsApp workflows you want to improve.