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Home & Field Services

Capture the problem, gather location details, assign the appropriate team, schedule visits and update customers.

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Trigger

New WhatsApp message

From any connected number

If condition

Message contains “price”

messagecontainsprice
If trueIf false
Send message

Share the price list

Wait

24 hours, if no reply

then send a permitted follow-up

Assign

Route to Sales team

Sample workflows

Three workflows, start to finish

Not a feature list — what a day in home & field services could look like with conversations, people and follow-ups connected.

Service request

Workflow 01
  1. 1

    Customer describes the problem

  2. 2

    Photos and location collected

  3. 3

    Job created

  4. 4

    Technician assigned

Visit scheduling

Workflow 02
  1. 1

    Slots offered

  2. 2

    Visit confirmed

  3. 3

    Customer told who is coming

  4. 4

    Permitted reminder sent

Job follow-up

Workflow 03
  1. 1

    Work completed

  2. 2

    Summary shared

  3. 3

    Payment link sent where supported

  4. 4

    Feedback requested

Workflows are illustrative. Availability depends on your connection method, connected tools and launch status.

What you'll use

The capabilities behind these workflows

Workflow Automation

Connect messages, CRM activity, conditions, delays, notifications and external services into repeatable workflows.

Integrations

Link customer communication with spreadsheets, CRM software, commerce, scheduling and operational tools.

Team Inbox

Stop juggling conversations. Assign chats, collaborate with teammates, keep customer context and give every enquiry an owner.

Tell us how your home & field services team works on WhatsApp.

We're shaping FlashReply with early-access businesses. Share the workflows you'd like to improve and we'll show you what fits.

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Tell us about your business and the WhatsApp workflows you want to improve.