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Retail & Fashion

Customers ask about availability, sizes, prices and collections. Help them find answers and keep interested shoppers connected to your store.

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Summer collection

Campaign · scheduled 10:00

Permission-based

Audience

Opted-in · Product updates

0

contacts in segment

Sending

Sample workflows

Three workflows, start to finish

Not a feature list — what a day in retail & fashion could look like with conversations, people and follow-ups connected.

Availability check

Workflow 01
  1. 1

    Customer asks for a size or colour

  2. 2

    Store team checks stock

  3. 3

    Photo and price shared

  4. 4

    Item reserved for pickup

New collection

Workflow 02
  1. 1

    Opted-in customers segmented by interest

  2. 2

    Collection announcement sent

  3. 3

    Replies open as conversations

  4. 4

    Store follows up with interested shoppers

Back in stock

Workflow 03
  1. 1

    Shopper asks about a sold-out item

  2. 2

    Interest saved on their profile

  3. 3

    Stock arrives

  4. 4

    Permitted update sent

Workflows are illustrative. Availability depends on your connection method, connected tools and launch status.

What you'll use

The capabilities behind these workflows

Broadcast Campaigns

Create permission-based customer campaigns, organize audience segments and measure how conversations develop after a message.

Team Inbox

Stop juggling conversations. Assign chats, collaborate with teammates, keep customer context and give every enquiry an owner.

WhatsApp CRM

Turn conversations into organized leads, customer profiles, follow-ups and pipeline activity without losing the context behind the relationship.

Tell us how your retail & fashion team works on WhatsApp.

We're shaping FlashReply with early-access businesses. Share the workflows you'd like to improve and we'll show you what fits.

Join FlashReply Early AccessTalk to Our Team

Tell us about your business and the WhatsApp workflows you want to improve.