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E-commerce & D2C

Shoppers have questions, carts get abandoned and support teams repeat the same answers. Connect product conversations, customer support, order updates and relevant follow-ups.

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Sample workflows

Three workflows, start to finish

Not a feature list — what a day in e-commerce & d2c could look like with conversations, people and follow-ups connected.

Product discovery

Workflow 01
  1. 1

    Shopper asks about a product

  2. 2

    Catalog item shared in chat

  3. 3

    Size and stock confirmed

  4. 4

    Checkout link sent

Order assistance

Workflow 02
  1. 1

    Customer asks “where is my order?”

  2. 2

    Order details retrieved from the store

  3. 3

    Status shared in chat

  4. 4

    Delivery exception routed to support

Checkout recovery

Workflow 03
  1. 1

    Cart left without payment

  2. 2

    Permitted reminder sent to opted-in shopper

  3. 3

    Question answered by an agent

  4. 4

    Order completed or marked closed

Workflows are illustrative. Availability depends on your connection method, connected tools and launch status.

What you'll use

The capabilities behind these workflows

Commerce

Bring product enquiries, orders and supported payment experiences closer to the conversation.

Team Inbox

Stop juggling conversations. Assign chats, collaborate with teammates, keep customer context and give every enquiry an owner.

Broadcast Campaigns

Create permission-based customer campaigns, organize audience segments and measure how conversations develop after a message.

Tell us how your e-commerce & d2c team works on WhatsApp.

We're shaping FlashReply with early-access businesses. Share the workflows you'd like to improve and we'll show you what fits.

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Tell us about your business and the WhatsApp workflows you want to improve.