Privacy Policy
How FlashReply collects, uses, stores and protects information — for visitors to this website and for businesses using the platform.
Draft outline — pending legal review. This page lists what the final privacy policy will cover. It is not yet the binding text.
- 01
Information we collect
- Details you submit through forms, such as name, work email, phone number and company
- Account and workspace information
- Customer conversation data processed on behalf of businesses
- Website usage and device information
- 02
How we use information
- Responding to enquiries and early-access requests
- Providing and improving the service
- Security, fraud prevention and legal compliance
- 03
Our role and yours
- When FlashReply acts as a processor for customer conversation data
- The business's responsibilities as controller, including consent to message
- 04
Sharing and sub-processors
- Infrastructure, messaging and analytics providers
- WhatsApp and Meta, where the chosen connection requires it
- Legal and safety disclosures
- 05
Retention and deletion
- How long each category of data is kept
- How to request export or deletion
- 06
Security
- The safeguards in place
- How incidents are communicated
- 07
Your rights
- Access, correction, deletion and objection
- How to contact us and how to raise a complaint