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Logistics & Delivery

Connect shipment enquiries, tracking information, delivery exceptions and appropriate status notifications.

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Trigger

New WhatsApp message

From any connected number

If condition

Message contains “price”

messagecontainsprice
If trueIf false
Send message

Share the price list

Wait

24 hours, if no reply

then send a permitted follow-up

Assign

Route to Sales team

Sample workflows

Three workflows, start to finish

Not a feature list — what a day in logistics & delivery could look like with conversations, people and follow-ups connected.

Shipment enquiry

Workflow 01
  1. 1

    Customer asks about a shipment

  2. 2

    Tracking retrieved from a connected system

  3. 3

    Status shared

  4. 4

    Conversation closed

Delivery exception

Workflow 02
  1. 1

    Delivery fails

  2. 2

    Customer notified

  3. 3

    New slot agreed in chat

  4. 4

    Dispatch team updated

Status notifications

Workflow 03
  1. 1

    Order dispatched

  2. 2

    Eligible update sent

  3. 3

    Customer replies with a question

  4. 4

    Routed to support

Workflows are illustrative. Availability depends on your connection method, connected tools and launch status.

What you'll use

The capabilities behind these workflows

Workflow Automation

Connect messages, CRM activity, conditions, delays, notifications and external services into repeatable workflows.

Integrations

Link customer communication with spreadsheets, CRM software, commerce, scheduling and operational tools.

Team Inbox

Stop juggling conversations. Assign chats, collaborate with teammates, keep customer context and give every enquiry an owner.

Tell us how your logistics & delivery team works on WhatsApp.

We're shaping FlashReply with early-access businesses. Share the workflows you'd like to improve and we'll show you what fits.

Join FlashReply Early AccessTalk to Our Team

Tell us about your business and the WhatsApp workflows you want to improve.