01
One template library
Keep approved templates organized by purpose and status.
Templates & Flows
Organize approved message templates, reusable responses and supported interactive customer journeys.
Template library
Appointment reminder
PendingOrder update
ApprovedWelcome message
ApprovedFeedback request
DraftPreview
The problem
Why teams need it
Every agent writes the same answer differently. Approved templates sit in one place, quick replies in another, and nobody knows which version is current.
Who it's for
- Support teams
- Marketing teams
- Businesses on the official platform
What you can do
What Templates & Flows helps your team accomplish
02
Reusable replies
Give the team consistent answers to common questions.
03
Interactive journeys
Use supported buttons, lists and flows where available.
04
Consistent tone
Make every reply sound like your business.
A realistic example
How it plays out
An illustrative scenario showing how the pieces are designed to fit together.
An appointment reminder
- 1
A reminder template is drafted and submitted for approval.
- 2
Once approved, it appears in the library as Active.
- 3
A workflow sends it the day before each appointment.
- 4
Customers confirm or reschedule with a button.
Availability & limits
What to know before you rely on it
FlashReply is preparing its product offering. We'd rather be clear about limits than promise everything.
- Template approval is controlled by Meta on the official platform.
- Interactive message types depend on the connection method.
Feature availability depends on your connection method, plan and launch status. We'll confirm what applies to you during onboarding.
Works with
FAQ
Templates & Flows — questions, answered
Straight answers about what FlashReply is designed to do, and what depends on your connection method.
On the official WhatsApp Business Platform, business-initiated messages require approved templates.
Permissions are designed so that only authorized roles can change shared templates.
Supported interactive experiences depend on the connection method and provider capabilities.
See how Templates & Flows could work for your team.
Tell us about your business and the WhatsApp workflows you want to improve. We'll share what's available today and what's coming.
Tell us about your business and the WhatsApp workflows you want to improve.